FAQ

Is there a minimum order value? ๐Ÿท๏ธ

There is no minimum order value for Soni Panda’s Shop.

 

How can I place the same order again? ๐Ÿ›’

You can create an account, where your details are saved securely and place orders with ease.

 

How can I contact someone for help? โœ๏ธ

Please find the following corresponding information here

 

Do you ship worldwide?๐ŸŒ

We sure do. If your country does not come up when checking out, please contact Soni Panda x so a backorder can be placed on your behalf.

All shipping is calculated for you, unless you fall under a country that is not listed. Soni Panda x will be in touch with you to let you know what the shipping rate is.

 

Refunds ๐Ÿ’ธ

Please see the full policy here

 

How do I find my size? ๐Ÿคท

On each product page, it will be located in the description and images. If you need any help choosing the right size, please do contact Soni Panda x

 

Do you charge me for items that are out of stock? ๐Ÿ›๏ธ

When you place your order, we will tell you on the product page whether your items are in stock. If you choose any items that are not in stock, we will still charge you for the whole value of the order. It also reserves the stock for your order, so it wonโ€™t be sent to anyone else in the meantime.

 

How are items packaged? ๐Ÿ“ฆ

All orders are sent in recyclable plastic bags or boxes, as we believe in reusing wherever possible. Soni Panda x is not used on the packaging – it will only be on the customs label and return address.

 

What do I need to know about customs and VAT? ๐Ÿงพ

Non-UK parcels may be subject to import duties and taxes, levied once a parcel reaches your country. Additional charges for customs clearance must be paid by you. We have no control over these charges and cannot predict what they may be.

In order to reduce your import charges, we ship all non-UK parcels as tightly compact as possible. We will hold your order until your order is complete and all items are available for shipment.

 

Contact Us ๐Ÿ“

If you have any questions regarding the FAQs, please contact us below.